Privacy Policy

Urban Meatery Privacy Policy

This Privacy Policy describes how Urban Meatery ("the Site", "we", "us", or "our"), operated by Rmw company limited, collects, uses, and discloses your personal information when you visit or make a purchase from the Site. We are committed to protecting your privacy in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong.
1. Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. This includes:
Contact Information: Name, shipping address, billing address, email address, and phone number.
Payment Information: Credit card numbers or other payment details (processed via secure third-party gateways).
Device Information: IP address, browser type, and cookies.
2. Use of Personal Information
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
3. Disclosure to Third Parties
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store.
We share information with logistics and delivery partners to deliver your meat products.
We may share information to comply with applicable laws and regulations.
4. Data Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
5. Your Rights
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or erased.
6. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by WhatsApp 9606181 or e-mail at hello@urbanmeatery.com.hk